RBFCU 4+

I don’t understand how this app was released! It does not function under the iPad for mobile deposits, IF you can get it to allow you to log on. Went to my iPhone, and after more than a half dozen attempts, and me finally holding my head at the appropriate angle (which I had to figure out by trial and error), it allowed me to access my account. Then as I attempted to complete a mobile deposit, which required a totally different angle that I discovered after 3 tries, I was able to scan my check (both sides), then I was cooking until I attempted to complete the transaction when everything was gone!! I went at it again and finished the transaction and attempted to log out with success. Whew, but wait, why is my logon and PW showing on the logon screen? I erased that information and promptly deleted the App!! Shame on you RBFCU!!

We sincerely apologize for the troubles you've had with mobile deposit. Please contact us at mobileapp@rbfcu.org so that we can gather more details and better assist you. Thank you.

I used to never have problems with this app until lately and it’s gotten so frustrating because I get paid and it tell me how much a got paid and all the good stuff we’ll as soon as I start spending my money it’s like this app can’t calculate numbers I can go to get gas which normally for me is $20-25 and it’ll pend for like 2 days then go away but if I go somewhere and buy food my gas that I paid for 2 days ago will pop back up on pending and eventually once I get to my last bits it’ll some how say I have more money in my account and if I use it it puts me right in the negative so basically let’s say I get paid $50 I use 20 for gas that $30 left and then I spend 10 on some food so that $20 left it will place me in the negative without using that $20 I had left and then maybe a couple days later put that $20 back in my account and once I use it it puts me back in the negative for using the $20 I originally had left!!!! Fix the freaking app if I didn’t have loans rn that I had to pay I’d definitely would’ve switched banks already and I’ll be sure to switch once I get the loans that are already almost paid off done!!!

Hello Tiny, we understand your frustration with the way your transactions are displaying on the mobile app and would like to investigate your concern further. Can you please message us at mobileapp@rbfcu.org so our team can provide additional support? Please include the full name and phone number attached to the account.

Back in November 2021 when the old app was no longer accessible I was very distraught that the widget was not available on the new app that I rated the new app a 1 -the worst rating. I still am mildly upset that the widget is not available with updated app HOWEVER I must be fair. The new and updated features on the new app are crazy good! Can't beat that mobile deposit!!! Balances and transactions show up front. Quick balances (although not the widget) is a an available viable option which I use very often. There was a glitch one day and I lost Touch ID login. I sent an email and the response was immediate just un-install and re-install the app. It worked and none of my information was lost which was my initial hesitation in un-installing the app. So, all said and done I must in all fairness give a rating of a 4 and not a 5 ONLY because no widget available at this time! You rock RBFCU!!!

Hi, we apologize for not having that feature available yet. The iOS widget is currently under development and will be available in an upcoming release. Please continue to update the app as new updates are released.